Refund Policy
Last Updated: April 13, 2026
At OBRII SPACE OÜ (operating as Obrii), we are committed to providing a high-quality AI interaction experience. As our services involve immediate access to digital content and software-as-a-service (SaaS) features, our refund policy is governed by the following terms.
1. GENERAL PROVISIONS
All transactions are processed in EUR or USD. Service access is granted immediately upon successful completion of the payment process. By purchasing a subscription, you acknowledge that the nature of digital content delivery means the service is consumed upon access.
2. SUBSCRIPTION AND RECURRING BILLING
Initial Purchase
A refund for an initial subscription may be requested within 14 days of the transaction, provided that the user has not accessed the AI interaction features or premium content.
Automatic Renewals
Subscription renewals are processed automatically to ensure uninterrupted service. These payments are generally non-refundable.
Cancellation
Users may cancel their subscription at any time through their account settings. To avoid the next scheduled charge, cancellation must be completed at least 24 hours before the renewal date.
3. TECHNICAL MALFUNCTIONS
We offer technical support to resolve any access issues. If a verified technical error on our side prevents access to the service for more than 48 consecutive hours, a partial refund or service credit may be issued at our discretion.
To report a technical issue, please contact support@obrii.space with relevant details (e.g., timestamps, screenshots, or error logs).
4. REFUND PROCESSING
Approved refunds will be credited back to the original payment method used for the purchase (e.g., the specific card processed via Segpay). Please allow 5 to 10 business days for the refund to appear on your financial statement, depending on your bank's processing times.
5. CHARGEBACKS AND DISPUTE RESOLUTION
We encourage users to reach out to support@obrii.space to resolve billing discrepancies directly. Initiating a chargeback without prior communication with our support team is considered a violation of our Terms of Service.
OBRII SPACE OÜ reserves the right to suspend or terminate accounts associated with frequent or unjustified dispute activity.
6. CONTACT INFORMATION
For all refund requests and billing inquiries, please reach out to our team.
OBRII SPACE OÜ
Registry Code: 14614272
Email: support@obrii.space
Registered Address:
Harju maakond, Tallinn, Kesklinna linnaosa,
Vesivärava tn 50-201, 10152, Estonia (c/o Unicount OÜ)
By purchasing a subscription, you acknowledge that you have read and understood this Refund Policy.