Refund Policy

All transactions are processed in EUR or USD. Service access is granted immediately upon successful completion of the payment process. By purchasing a subscription, you acknowledge that the nature of digital content delivery means the service is consumed upon access.

Initial Purchase

A refund for an initial subscription may be requested within 14 days of the transaction, provided that the user has not accessed the AI interaction features or premium content.

Automatic Renewals

Subscription renewals are processed automatically to ensure uninterrupted service. If you believe a renewal was charged in error, please contact our support team as soon as possible — renewal refund requests are reviewed on a case-by-case basis.

Cancellation

Users may cancel their subscription at any time through their account settings. To avoid the next scheduled charge, cancellation must be completed at least 24 hours before the renewal date.

Plan Changes (Upgrades & Downgrades)

Users may upgrade or downgrade their subscription tiers at any time via the billing dashboard. The financial execution of all plan modifications—including prorated cost calculations, mid-cycle billing adjustments, and payment processing—is natively managed and executed by Epoch via their FlexGrade architecture. Upon receiving the successful webhook from Epoch confirming a tier change, OBRII SPACE programmatically updates the user's account state to reflect the new tier boundaries and rendering permissions.