Refund Policy
Last Updated: June 20, 2026
At OBRII SPACE OÜ (operating as Obrii), we are committed to providing a high-quality AI interaction experience. As our services involve immediate access to digital content and software-as-a-service (SaaS) features, our refund policy is governed by the following terms.
1. GENERAL PROVISIONS
All transactions are processed in EUR or USD. Service access is granted immediately upon successful completion of the payment process. By purchasing a subscription, you acknowledge that the nature of digital content delivery means the service is consumed upon access.
2. SUBSCRIPTION AND RECURRING BILLING
Initial Purchase
A refund for an initial subscription may be requested within 14 days of the transaction, provided that the user has not accessed the AI interaction features or premium content.
Automatic Renewals
Subscription renewals are processed automatically to ensure uninterrupted service. These payments are generally non-refundable.
Cancellation
Users may cancel their subscription at any time through their account settings. To avoid the next scheduled charge, cancellation must be completed at least 24 hours before the renewal date.
Plan Changes (Upgrades & Downgrades)
Only one active subscription is allowed per account, so direct upgrades and downgrades are not available. To switch tiers, first cancel your current subscription; you keep full access to your current plan until the end of the billing period you have already paid for. Once that period ends, you may subscribe to a different tier. Because each tier is a separate subscription, the unused portion of a prior plan is not prorated, credited, or refunded when you switch.
3. ONE-TIME PURCHASES (TOKEN & IMAGE PACKS)
In addition to subscriptions, OBRII SPACE offers one-time purchases of consumable Token and Image packs. These credits are added to your account immediately upon successful payment.
Because token and image packs are consumable digital goods delivered the moment your payment is confirmed, all pack purchases are final and non-refundable once the credits have been added to your account. Purchased credits hold no cash value and are not redeemable for cash.
4. TECHNICAL MALFUNCTIONS
We offer technical support to resolve any access issues. If a verified technical error on our side prevents access to the service for more than 48 consecutive hours, a partial refund or service credit may be issued at our discretion.
To report a technical issue, please contact support@obrii.space with relevant details (e.g., timestamps, screenshots, or error logs).
5. REFUND PROCESSING
Approved refunds will be credited back to the original payment method used for the purchase. Please allow 5 to 10 business days for the refund to appear on your financial statement, depending on your bank's processing times.
6. CHARGEBACKS AND DISPUTE RESOLUTION
We encourage users to reach out to support@obrii.space to resolve billing discrepancies directly. Initiating a chargeback without prior communication with our support team is considered a violation of our Terms of Service.
OBRII SPACE OÜ reserves the right to suspend or terminate accounts associated with frequent or unjustified dispute activity.
7. CONTACT INFORMATION
For all refund requests and billing inquiries, please reach out to our team.
OBRII SPACE OÜ
Registry Code: 17480518
Email: support@obrii.space
Registered Address:
Harju maakond, Tallinn, Kesklinna linnaosa,
Narva mnt 5, 10117, Estonia (c/o Unicount OÜ)
By purchasing a subscription, you acknowledge that you have read and understood this Refund Policy.